FC Gaming Privacy Policy

FC Gaming (referred to as "FC Gaming", "we", "us", or "our") operates the online betting platform at fcgaming.best. We are committed to protecting the privacy and personal data of every registered player and visitor. This Privacy Policy explains our data practices in plain language, in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations.

By registering on FC Gaming or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not create an account or continue using the platform.

For the purposes of the Data Privacy Act of 2012 and related regulations, FC Gaming is the personal information controller in respect of the data collected through the fcgaming.best platform. This means FC Gaming determines the purposes for which your personal data is used and is responsible for ensuring it is handled lawfully and securely.

FC Gaming has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Enquiries directed to the DPO can be submitted via the contact details in Section 15.

FC Gaming collects the following categories of personal data:

FC Gaming does not knowingly collect sensitive personal information — such as health data, religious beliefs, or political affiliations — beyond what may be incidentally included in identity verification documents submitted by the player.

FC Gaming collects personal data through the following channels:

• Direct registration: Information you provide when creating your FC Gaming account, including name, date of birth, mobile number, and password.
• Identity verification: Documents you submit when completing the KYC (Know Your Customer) process, such as a Philippine government-issued ID.
• Payment processing: Transaction data generated when you make deposits or withdrawals through GCash, Maya, bank transfers, or card payments.
• Platform usage: Technical and usage data collected automatically as you browse and use the FC Gaming platform, through cookies and server logs.
• Customer support: Information you share when contacting FC Gaming support via live chat or email.
• Third-party providers: In some cases, FC Gaming may receive data from payment processors or identity verification services to complete transactions or confirm eligibility.

FC Gaming uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your FC Gaming player account.
• Platform services: Processing your bets, managing your wallet balance, and providing access to all games and features on the platform.
• Payment processing: Handling deposits and withdrawals through GCash, Maya, bank transfers, and other Philippine payment channels.
• Identity verification: Confirming that you meet the eligibility requirements (age, location, one account per person) before allowing betting activity.
• Legal and regulatory compliance: Meeting FC Gaming's obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy legislation, including reporting to PAGCOR and other authorities as required.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account abuse, and money laundering on the platform.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of communications for quality and compliance purposes.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and proactively offer responsible gaming tools.
• Platform improvement: Analysing aggregated usage data to improve the FC Gaming user experience, fix technical issues, and develop new features.
• Marketing communications: Sending you promotional offers, bonuses, and platform updates — where you have provided consent or where permitted by applicable law. You can opt out at any time (see Section 13).

Under the Data Privacy Act of 2012, FC Gaming processes your personal data on the following legal bases:

• Consent: You have given clear consent for specific processing activities, such as receiving marketing communications. Consent can be withdrawn at any time.
• Contractual necessity: Processing is necessary to fulfil the Terms and Conditions you agreed to when registering — for example, processing your bets and paying out winnings.
• Legal obligation: Processing is necessary to comply with FC Gaming's obligations under Philippine law, including PAGCOR regulations and the Anti-Money Laundering Act.
• Legitimate interests: Processing is necessary for FC Gaming's legitimate interests in fraud prevention, platform security, and improving the betting experience — where those interests are not overridden by your rights.

FC Gaming does not sell your personal data to any third party for their marketing or commercial use. Data sharing is limited to the following categories of recipient:

• Payment processors and financial institutions: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard processing networks — for the purposes of completing your deposits and withdrawals.
• Identity verification providers: Third-party KYC services used to verify your age and identity as required by Philippine gaming regulations.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and law enforcement agencies — where FC Gaming is legally required to disclose information.
• Technology and service providers: Cloud hosting, security monitoring, customer support software, and analytics providers who process data on FC Gaming's behalf under binding data processing agreements.
• Game providers: In limited cases, aggregated (non-personally identifiable) usage data may be shared with licensed game studios for technical support purposes.

All third parties who receive personal data from FC Gaming are contractually required to protect it in accordance with applicable Philippine data protection law and FC Gaming's data security standards.

FC Gaming retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business purposes. The following retention guidelines apply:

• Active account data: Retained for the duration of your account and updated as necessary to keep it accurate.
• Financial and transaction records: Retained for a minimum of five years after the relevant transaction, in accordance with Philippine anti-money laundering regulations.
• Identity verification documents: Retained for up to five years following account closure, as required by PAGCOR and AMLC requirements.
• Customer support records: Retained for up to three years following resolution of the relevant issue.
• Technical and usage logs: Typically retained for 12 months unless a specific investigation requires longer retention.

When the applicable retention period expires, FC Gaming securely deletes or anonymises your personal data so that it can no longer be associated with you.

FC Gaming implements a layered approach to data security that covers technical, organisational, and procedural controls:

• Encryption in transit: All data exchanged between your browser and FC Gaming's servers is encrypted using TLS (Transport Layer Security). The platform uses HTTPS exclusively.
• Encryption at rest: Sensitive personal data stored in FC Gaming's databases is encrypted at rest using AES-256 standard encryption.
• Password security: Passwords are stored as salted cryptographic hashes. FC Gaming never stores plaintext passwords and cannot access your password — only reset it at your request.
• Access controls: Access to personal data within FC Gaming's systems is restricted to personnel who need it to perform their job functions. All internal access is logged and monitored.
• Payment security: Card payments are processed through PCI DSS-compliant payment gateways. FC Gaming does not store full card numbers on its own infrastructure.
• Breach response: FC Gaming maintains an incident response plan for data breaches. In the event of a breach affecting your personal data, FC Gaming will notify the National Privacy Commission and affected players in accordance with Philippine law.

FC Gaming uses cookies and similar tracking technologies to operate the platform and improve your experience. Here's what we use and why:

• Essential cookies: Required for the platform to function. These keep you logged in between pages and maintain your session security. Without these cookies, the platform cannot operate.
• Functional cookies: Remember your preferences, such as your preferred language, display settings, and recently viewed game categories.
• Analytics cookies: Collect anonymised usage data — such as which pages are most visited and where users encounter issues — to help FC Gaming improve the platform experience.
• Security cookies: Help identify and prevent fraudulent account activity, including anomalous login patterns and suspicious betting behaviour.

FC Gaming does not use third-party advertising cookies or share cookie data with advertising networks. You can manage or delete cookies through your browser settings at any time. Deleting essential cookies will require you to log in again and may affect platform functionality.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by FC Gaming:

FC Gaming's platform is intended exclusively for persons aged 21 and over. FC Gaming does not knowingly collect personal data from anyone under the age of 21. If FC Gaming discovers that an account has been registered by a minor, or that a minor has provided personal data through the platform, that account will be closed and any associated data deleted as soon as practicably possible, subject to any applicable legal retention requirements.

If you believe that a minor may have registered on FC Gaming or provided personal data to us, please contact FC Gaming support immediately so the situation can be addressed promptly.

FC Gaming's primary data infrastructure is based in the Philippines. In limited cases, data may be processed or stored by third-party service providers whose servers are located outside the Philippines — for example, cloud infrastructure providers or international payment networks.

Where personal data is transferred outside the Philippines, FC Gaming ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and the requirements of the National Privacy Commission. These safeguards include standard contractual clauses and binding agreements that require the recipient to protect your data to a standard equivalent to Philippine law.

FC Gaming may send you promotional communications about bonuses, new games, special events, and platform updates by SMS or email, where you have provided consent or where permitted under applicable Philippine law in the context of an existing player relationship.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from FC Gaming.
• Updating your communication preferences in the account settings section of the platform.
• Contacting FC Gaming support directly and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional or account-related messages — such as deposit confirmations, withdrawal notifications, security alerts, or important updates to these Terms or this Privacy Policy. These communications are necessary for the operation of your account and cannot be unsubscribed from while your account remains active.

FC Gaming may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, FC Gaming will notify registered players by updating the "Last Updated" date at the top of this page and, for significant changes, sending a notification to your registered mobile number or email address.

Your continued use of the FC Gaming platform following a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should close your account and withdraw your balance before the changes take effect.

For any questions, concerns, or requests relating to your personal data and FC Gaming's data practices, please contact our Data Protection Officer:

FC Gaming will acknowledge your request within 72 hours and work to resolve it within the period required by the Data Privacy Act of 2012 and applicable NPC guidelines.

If you are not satisfied with FC Gaming's response to a data-related concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official website and handles complaints from Philippine data subjects regarding violations of the Data Privacy Act of 2012.

For responsible gaming concerns, please also visit our Responsible Gaming page which outlines the tools and resources available to FC Gaming players.